The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.
Furthermore, CCA has worked closely with the Technical Education and Skills Development Authority (TESDA) towards the accreditation of it's call center courses, in line with the Training Regulations for Contact Centers of TESDA.
CCA is also into Sourcing and Recruitment. Applicants are assessed by CCA and qualified candidates are given free training and coaching before they are endorsed and eventually land a high paying job in the Call Center industry
Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.
CCA has constantly seen to equipping students with the skills necessary to succeed in the Call Center industry. Yet despite the aggressive stance of CCA, the industry needs better equipped graduates, which is why CCA is pursuing the Sourcing & Recruitment track, to expand its operations and to turn out more graduates to meet the demand of the industry.
Now, CCA is expanding its operations via franchising. To know more, kindly click on “ Our Franchise Opportunity ” page.
To be the foremost provider of human resource in the BPO industry.
To educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive call center and BPO industry.