The Call Center Academy (CCA) was established in 2001 to address the pressing need of providing employment opportunities for the call center and business process outsourcing (BPO) industry. CCA initially started as a training institution, offering public classes on call center training programs and catering to aspiring call center agents – fresh graduates and career shifters. Later on, CCA expanded its horizons by giving customized training programs and consultancy services to private companies (across different industries) and schools.

Currently, CCA has placement and training arrangements with several of the largest call centers in the country. CCA holds training for the agents of certain contact centers in order for them to be recruited. This has also been beneficial to the graduates of CCA vis-à-vis employment, enabling them to gain priority and access in the hiring and recruitment process of these contact centers during the course of their training and upon graduation.

Now, CCA is expanding its operations via franchising. To know more, kindly click on “ Our Franchise Opportunity ” page.

OUR VISION-MISSION

Vision:

To be the foremost provider of human resource in the BPO industry.

Mission:

To educate, develop and equip young professionals with the skills necessary to excel and succeed in the competitive call center and BPO industry.