The pioneer in call center & BPO training – Call Center Academy (CCA), formally opened its doors recently at Suite 201 , GloAns Building , Santo Rosario Street ,
Angeles City , with a grand motorcade. Shown above: Vicky Vega (right), City Councilor of Angeles
City, and Lee Poh Eng (second from left), the grandmother of the franchisee Charles Peña , who led the ribbon-cutting ceremonies witnessed by family and friends. Father Marvin Sinlao, Holy Rosary Parish Church , Santo Rosario assistant parish priest led invited guests during said blessing ceremony.
A “Career Talk” for 50 participants enrolled in the pioneering training branch was held following said ceremonies. Jay Yulo, General Manager of CCA Makati, gave a brief background on CCA and a lecture on the Call Center Industry, while Matthew Gray, Business Development Officer for CCA Makati, did a sample lecture on American culture and geography.
A call simulation exercise highlighted the said “Career Talk” with headsets worn by volunteers who answered calls of CCA Angeles trainer Tanya Barredo, using scripts given by the latter. With each call lasting for 1 minute, the exercise gave Angeles residents a taste of what it is like to work in a call center.
With the newly opened CCA Angeles branch, citizens of the city can now enroll in the International Call Center Proficiency (ICCP) Program for daytime and nighttime classes. The ICCP Program improves the student's skills in sales as well as telemarketing, English communication, and customer service plus students also learn American culture and geography.
Moreover, enrollees in CCA Angeles now have a better chance of working in call centers – the average hiring rate is 2 to 5 percent, or out of 100, only 2 to 5 are hired by call centers. CCA can now train the citizens of Angeles to be good enough to pass the strict screening standards of call centers.
Being near the Clark Economic Zone where several major call centers and business process outsource (BPO) firms are located, CCA Angeles is planning on servicing these companies with its local graduates. And, in the long run, contribute to the projected demand of 730,000 people for the industry by 2010 (with estimated revenue at $7.3B for the country).
Those who wish to apply for a franchise can call 895-4298 or 890-4993. Call Center Academy has been training students since 2001 and has placed around 3,000 people in major call centers.
Call Center Academy awards second franchise (Recto-manila branch)
Anami See (second from right) became the second franchisee of Call Center Academy (CCA), the pioneer in call center and BPO training and the first training center accredited by the Technical Education and Skills Development Authority (TESDA). A graduate of University of the Philippines , Anami See was the second placer in the Dentist Licensure Exam in 2002. Shaking the hand of Anami See is Jay Yulo, general manager of CCA. The new branch is set to open in Recto, Manila this November. Witnessing the awarding are Richie Paredes (right), business partner of Anami See, and Christine Santos (left), franchise development officer of CCA.
With CCA Recto-Manila Branch, CCA now has two new training centers. The first branch ( Angeles City ) of CCA formally opened its doors last September. Two more branches are being eyed: in Malolos, Bulacan and in Sta. Rosa, Laguna. Both branches will open in January 2007.
Those who wish to apply for a franchise can call 895-4298 or 890-4993.
Call Center Academy awards THIRD franchise (Malolos-bulacan branch)
Marco Centeno (second from left) is now the third franchisee of Call Center Academy (CCA), the pioneer in call center and BPO training and the first training center accredited by the Technical Education and Skills Development Authority (TESDA). An Industrial Engineering graduate of De La Salle University, Marco Centeno was an Analyst for Toyota Motor Philippines. Shaking the hand of Marco is Jay Yulo, general manager of CCA. The new branch is set to open in Malolos, Bulacan early January. Witnessing the awarding are Mary Kristine Fajardo (left), business partner of Marco Centeno, and Christine Santos (right), franchise development officer of CCA.
With CCA Malolos-Bulacan Branch, CCA now has three new training centers. The first branch ( Angeles City ) of CCA formally opened its doors last September while the second branch (Recto, Manila ) opened last November. A branch is being eyed in Sta. Rosa, Laguna.
Those who wish to apply for a franchise can call 895-4298 or 890-4993.
