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 Address:
 G/F PDAF Building,
 407 Sen. Gil Puyat Avenue
 (formerly Buendia),
 Makati City, Philippines

 Telephone:
 (63 2) 895-4298
 (63 2) 890-4993

 TeleFax:
 (63 2) 895-4298

 E-mail:

 info@callcenteracademy
 com.ph

 call_center_academy@
 yahoo.com

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 Our Franchise Opportunity
Francising FAQ | Application Process | Application Form  


What is the basic franchising approach of CCA?
 You can now possibly have your own training center and help students be employed.

What qualifications are you looking for in a franchisee?
 CCA considers, but does not limit itself, to applicants who display the following:

  1. Shares and believes in the Vision-Mission of CCA
  2. Aligns self with the philosophy and values
  3. Has an entrepreneurial spirit and with a strong desire to succeed
  4. Has a strong business and educational background
  5. Willing to complete the comprehensive training and evaluation program
  6. Willing to work full-time with regard to the daily operations of the Academy
  7. Has the financial capability to undertake the business
  8. Has the ability to manage and motivate people, especially students and faculty

What would CCA require to begin the application process?
The applicant shall be required to submit the following:

  1. Letter of Intent
  2. Proposed site information (including a location map)
  3. Resume or CV
  4. Completely filled-up application form (with a 2”x2” recent photo)

What is the term of the franchise?
The franchise contract is for a maximum of ten (10) years, depending on the ROI.

What are the costs involved in putting up a Call Center Academy ?
The costs involved are:

  1. Building and leasehold improvements
  2. Air-conditioning equipment
  3. Seating and accessories
  4. Signage
  5. Personal computers
  6. Furniture and fixtures
  7. Franchise fee
  8. Refundable security deposit or bond

How much initial investment is required?
The investment ranges from P1.3M to P4.5M, depending on the following factors:

  1. Size of training center
  2. Building (construction of a new building or use of an existing location)
  3. Location of center (within or outside NCR)
  4. Place (lease or purchase cost)
  5. Others

What are the criteria for selecting a site?
The site should be in an area with a minimum floor size of 100 square meters. It should be located in a high-traffic area near commercial and residential establishments, accessible to commuters, pedestrians and motorists.

What type of training is the franchisee to undergo prior to opening of the training center?
CCA will provide two-week training for trainers, staff, and management. This training includes:

  1. Classroom-type instructions and examinations
  2. Hands-on exercises in order to make sure management team and staff are ready to operate

Additional training and support will be provided.