Technical Education and Skills Development Authority (TESDA)
http://www.tesda.org

TESDA is the government agency tasked in the promotion, certification and accreditation of diploma and training courses. CCA is the first and only training academy in the country to be accredited by TESDA in the call center industry. This accreditation includes all course offerings and facilities. CCA has also assisted TESDA in the development of call center competencies for the industry.

World Pacific Call Center Solutions (WCCS)
http://www.wccs.ph

WCCS is the premier staffing and placement company strictly for contact centers. Being aligned with WCCS, CCA now offers vital employment assistance for the graduates. WCCS is currently catering its placement services for ten (10) international contact centers in the country. As such, CCA's graduates are at an advantage for they have increased employment opportunities due to access to any of the 10 call centers upon fulfillment of their training.

Avaya
http://www.avaya.com

Avaya is the worldwide leading provider of customer interaction systems for contact centers – large or small – that offers a broad portfolio of solutions with strong network capabilities. CCA is the first Avaya Customer Contact Training Partner. Thus, Avaya has provided CCA with the best equipment for training in the laboratory facility of CCA in Makati City .

Business Processing Association of the Philippines (BPA/P)
http://www.bpap.org

BPA/P is an organization created to be the one-stop information and advocacy gateway for the country's key IT-enabled services (ITES) sectors of business process outsourcing (BPO), contact center, medical & legal transcription, software applications, development & maintenance, animation, graphics & web development and engineering services.

San Sebastian College – Recoletos (SSC-R)
http://www.sscrmnl.edu.ph

SSC-R is the partner of CCA in fulfilling CCA's mission to equip the people with the skills necessary to succeed in the contact center industry. It is the first schools that offers the International Call Center Proficiency (ICCP) Elective Track. The track is divided into three (3) electives, which focuses on the following skills: communication, customer service, sales & telemarketing, culture familiarization and technology. The electives are being offered to Junior and Senior students of the school who want to have a career in the contact center industry. In a span of 2 years, there were around 450 students who took the electives from 2003 to 2005 – most of which who are now employed in the different contact centers here in the metropolis.

We are pleased to present to you our current partners in giving quality training on International Call Center Proficiency training program and services:

LOCAL GOVERNMENT UNITS

Honorable Mayor Sonia Torres

Tanauan Batangas
ICCP Training Batch 1 conducted last November 6- 22, 2007

Honorable Mayor Recom Echeverri

Caloocan City
ICCP Training conducted last December 19, 2007 - January 9, 2008

Honorable Mayor Florencio Bernabe, Jr.

Paranaque City
ICCP Training conducted last Febuary 11 - 22 2008