How many people have graduated from CCA?
A great number of people have benefited from the training provided by the Academy. Since 2002, 1,785 students have graduated.

Do graduates of CCA easily get a job?
The success rate in placing these graduates in the Contact Center and Business Process Outsourcing Industry is 85%. Our graduates can tap the services of our affiliates, Expercs (817-6866 and 816-6341), World Pacific Contact Center Solutions (816-0485 to 85) which are recruitment and staffing firms whose clients include several of the largest call centers

How many students are in a class?
To ensure quality and personal evaluation of each student, at least 15 to a maximum of 20 students per class are allowed. Upon completion, students are given free placement assistance and interview coaching sessions.

Where are your graduates working now?
Those who have graduated from the Academy are scattered within the different call centers. Suffice to say, most of them are now with some of the largest call centers both locally and internationally. If you wish to know more about the graduates, kindly log on to Friendster and search for our account, cca_training@yahoo.com.

I'm just a high school graduate. Can I still enroll?
Yes, you certainly can. Some of our students are high school graduates from different areas, within Metro Manila and outside (Iloilo, Pampanga, Bulacan, Cavite, Batangas, Cebu). They are now forging a call center career in the industry.

I'm currently in college and haven't graduated yet. Can I still enroll?
Yes, you certainly can. There are certain on-the-job trainee openings that cater to your situation. By enrolling with us, you are getting ahead of the competition, since you'll be exposed to the industry even before your batch graduates. You'll have a head start, which is beneficial for you. Please call 895-4298.

I didn't finish college. Can I still enroll?
Yes, you certainly can. There are certain job openings that have as minimum requirement college level education. By enrolling with us, you are actually increasing your chances of employment since you're undergoing training, even if you don't have a college degree. Please call 895-4298.

I don't know which course to take but I want to work in a call center. Can you suggest a course for me?
The most popular and most effective program we can offer you is the International Call Center Proficiency (ICCP) Training Program which runs for only 12 days and thoroughly covers the following modules: Advanced English, American Culture & Geography, Exceptional Customer Service, and Sales & Telemarketing. It is a 12-day program that runs from 9am to 6pm and offered to people who are at least high school graduates. If you enroll, you also receive handouts, certificates and job assistance. The ICCP Program is the most practical course to take if you want to work in a call center.

I don't really want to be in a call center. Will these courses help someone who wants to work in an industry outside of the call center?
Yes, our courses can help you. Most of the reasons people enroll in the Academy is not only because they want to be employed in a call center, but because they wish to improve their communication skills and develop industry-specific skills such as customer service and selling skills. These skills are crucial in any job, not just in being a call center agent. Improving on these skills can put you ahead of the competition (and maybe grant you a promotion), regardless of the industry you're aspiring to work in.

I'm on a budget and I don't know which course to take. Can you suggest a course for me?
The most economical program we can offer you is the International Call Center Proficiency (ICCP) Training Program which runs for only 12 days and thoroughly covers the following modules: Advanced English, American Culture & Geography, Exceptional Customer Service, and Sales & Telemarketing. It is a 12-day program that runs from 9am to 6pm and offered to people who are at least high school graduates. If you enroll, you also receive handouts, certificates and job assistance. The ICCP Program is the most practical course to take if you want to work in a call center.

How much are your classes/courses?
For quotation, please call 895-4298 or 890-4993.

Where is your office located exactly?
Our office is right located along Sen. Gil Puyat Ave. (formerly Buendia Ave.). Coming from EDSA and turning at the Shell gas station corner, into Sen. Gil Puyat Ave., the Academy is on the ground floor of the PDAF Bldg., which, if you're walking on the sidewalk from Shell, is currently the first building on your right. The PDAF Bldg. is way before the Jaguar car dealership. So, if you reach the Jaguar dealership, you've gone past the Academy and you need to walk back. Once you enter the building, it's the first glass door on your right.