All programs are held in the Makati office, from 9 A.M. to 6 P.M.
For an updated list of our new training programs, click here.

INTERNATIONAL CALL CENTER PROFICIENCY (ICCP) TRAINING PROGRAM

The INTERNATIONAL CALL CENTER PROFICIENCY ICCP) TRAINING PROGRAM is an entry level, 100-hour training program duly registered with and accredited by TESDA. It is designed to help candidate trainees acquire the attitude, skills and knowledge required in a call center industry. The International Call Center Proficiency (ICCP) Training Program is the most popular course. It runs for 12 days and covers the following modules:

Emphasis on this module would be on oral expression and the ability of the participants to communicate effectively and spontaneously in a corporate environment.

Class time:                9:00 AM - 1:00 PM for 7 days
                                9:00 AM - 6:00 PM for 3 days
No. of Days/hours:     10 days / 52 hours

Exceptional Customer Service

This program aims to enhance the skills of participants and teach them exceptional call handling when interacting with their customers.

Class time:               2:00 PM - 6:00 PM
No. of Days/hours:     5 days / 20 hours

Sales & Telemarketing

This module is designed to enhance the sales and telemarketing skills of the participants

Class time:               9:00 AM - 6:00 PM
No. of Days/hours:     2 days /16 hours

American Culture & Geography

The objective of this program is to enable the participants to understand immense land area, which involves varied time zones, geographical regions, regional characteristics and nuances of the varied lifestyles in the US. It also includes understanding of the different speech patterns and other subtle cultural diversities brought on by history.

Class time:               2:00 PM - 6:00 PM
No. of Days/hours:     2 days / 6 hours

Classes are held from 9 A.M. to 6 P.M. and graduates of the ICCP Program receive handouts, certificates and job assistance and coaching sessions.

Other modules are to be re-launched within the next 3 months:

Communication-related Modules

• Basic English
• Advanced English
• Business Correspondence

This module is designed to improve the technical writing skills of the participants.

No. of hours:     6 hours

Special Services

• Train the Trainer
• Module Development
• Consultancy
• Customization
• Elective Track – for schools

Call Center Modules

• Exceptional Customer Service
• Sales & Telemarketing
• American Culture & Geography