All programs are held in the Makati office, from 9 A.M. to 6 P.M.
For an updated list of our new training programs, click here.

The International Call Center Proficiency (ICCP) Training Program is the most popular course. It runs for 12 days and covers the following modules:

Class time:                9:00 AM - 1:00 PM for 7 days
                                9:00 AM - 6:00 PM for 3 days
No. of Days/hours:     10 days / 52 hours

Exceptional Customer Service

Class time:               2:00 PM - 6:00 PM
No. of Days/hours:     5 days / 20 hours

Sales & Telemarketing

Class time:               9:00 AM - 6:00 PM
No. of Days/hours:     2 days /16 hours

American Culture & Geography

Class time:               2:00 PM - 6:00 PM
No. of Days/hours:     2 days / 8 hours

Classes are held from 9 A.M. to 6 P.M. and graduates of the ICCP Program receive handouts, certificates and job assistance and coaching sessions.

Other modules are to be re-launched within the next 3 months:

Communication-related Modules

• Basic English
• Advanced English
• Business Correspondence

Special Services

• Train the Trainer
• Module Development
• Consultancy
• Customization
• Elective Track – for schools

Call Center Modules

• Exceptional Customer Service
• Sales & Telemarketing
• American Culture & Geography