All programs are held in the Makati office, from 9 A.M. to 6 P.M.
For an updated list of our new training programs, click here.
The International Call Center Proficiency (ICCP) Training Program is the most popular course. It runs for 12 days and covers the following modules:
Intensive Communications Training
Class time: 9:00 AM - 1:00 PM for 7 days
9:00 AM - 6:00 PM for 3 days
No. of Days/hours: 10 days / 52 hours
Exceptional Customer Service
Class time: 2:00 PM - 6:00 PM
No. of Days/hours: 5 days / 20 hours
Sales & Telemarketing
Class time: 9:00 AM - 6:00 PM
No. of Days/hours: 2 days /16 hours
American Culture & Geography
Class time: 2:00 PM - 6:00 PM
No. of Days/hours: 2 days / 8 hours
Classes are held from 9 A.M. to 6 P.M. and graduates of the ICCP Program receive handouts, certificates and job assistance and coaching sessions. Other modules are to be re-launched within the next 3 months:
Communication-related Modules
- Basic English
- Advanced English
- Business Correspondence
Special Services
- Train the Trainer
- Module Development
- Consultancy
- Customization
- Elective Track – for schools
Call Center Modules
- Exceptional Customer Service
- Sales & Telemarketing
- American Culture & Geography
- July 02- July 14
- July 09- July 21
- July 16- July 28
- July 04- August 07
- July 11- August 14
- July 16 – August 17
- August 01- August 14
- August 13 – August 25
- August 27 – September 08
- August 13 – September 14
- August 15 – September 18
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